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hotel ServicePro Delivers iPad and Handheld Mobile Functionality to Improve Asset Management, Guest Service Scores

Create Brand-Standard Check Lists, Track Maintenance Schedules, and Optimize Safety Standards with Apple’s New Must-Have Management Productivity Tool

February 23, 2011 – hotel SystemsPro announced its hotel ServicePro web-based asset management solution is available on the Apple iPad and other mobile devices to optimize property operations more effectively from any location. hotel SystemsPro is a pioneer in Web-based enterprise solutions that enable hotel companies to increase market share and revenue through improved property and staff performance. Please click here for more information on hotel SystemsPro solutions.

hotel SystemsPro delivers mobile-enabled task tracking, report monitoring, maintenance alerts, and many other functions on its widely installed, web-based hotel ServicePro solution. Operators can leverage the mobile capability of smart phones, Evos, iPads, and other devices to improve guest service by automating communication, schedule tracking, and task reporting. Additionally, hotel ServicePro users can utilize the iPad and other devices to develop, standardize, and monitor guest requests, safety requirements, and preventive and equipment management to simplify all areas of their operations.

hotel ServicePro enables property owners and staff to:

  • Create customer service score checklists to improve guest satisfaction;
  •  Track maintenance reminders and warranty contracts to improve asset management;
  •  Execute other hotel ServicePro management processes that optimize property efficiency. This includes a CapEx feature that organizes future expenditures for hotel improvements and renovations; it also tracks ownership approval for these investments.

One forward-looking major hotel chain has already recognized the advantages of mobile technology and is equipping its owners with iPads. Thanks to its mobile versatility, Apple’s newest device is building a reputation as a capable hospitality management productivity tool.

Hilton Garden Inn inspection checklist on your iPad
“The iPad enables me to take hotel ServicePro to a new level,” said Kevin Boudreaux, general manager of the Hilton Garden Inn Chattanooga Downtown. “The larger iPad screen allows the full use of web tools for work orders, guest requests, and inspections. hotel SystemsPro’s team also helped us create a 1,000-point room inspection check list geared to Hilton Garden Inn standards. The ease of use has been amazing! I highly recommend that every GM get hotel ServicePro and an iPad. hotel ServicePro and the iPad make life much easier.”

iPad simplifies property management
“We immediately recognized the iPad’s potential to simplify many areas of hotel management,” said Lana Perkins, senior vice president of hotel SystemsPro. “Since our hotel ServicePro solution is web-based and optimized for mobile platforms, it is a perfect fit for the iPad’s capabilities to streamline operations. The major improvement for operators is that the iPad monitors property management remotely. The iPad is fulfilling the promise that technology would one day make our jobs easier.”

About hotel SystemsPro
Founded in 1996, hotel SystemsPro is a technology company operated by hospitality professionals who provide high performance, ASP-based enterprise and property solutions that enable hotel companies to grow market share through better management of assets, increased sales, reduced operating expenses, and a higher quality guest experience. hotel SystemsPro partners with clients to provide solutions that scale across a broad range of properties in North America and around the world. Whatever the size of the property operator or its challenges, hotel SystemsPro solutions do the heavy lifting for operators to streamline operations and boost staff productivity and profitability. Our solutions include hotel SalesPro, hotel CateringPro, hotel ServicePro and hotel WebSpace. For more information, visit www.hotelsystemspro.com.

hotel SalesPro is a multi-property ASP sales and catering system with scalable functionality that increases sales efficiency for hotel chains and independent properties. hotel ServicePro is an economical hotel maintenance solution that preserves property asset value and improves guest service by automating the communication, scheduling, tracking and reporting of tasks surrounding best practices, guest requests, safety requirements and preventive and equipment management. hotel WebSpace, is an effective new online marketing solution that drives market share for hotel companies.

hotel SystemsPro
Lana Perkins, CHA
Senior Vice President
280 Interstate North Circle, Suite 600
Atlanta, GA 30339
Phone: (770) 303-9911 or Toll free: (877) 263-3645
Email: Lana.perkins@hotelsystemspro.com

Media Contact:
Julie Keyser-Squires, APR
Softscribe Inc.
180 River Springs Drive NW
Atlanta, GA 30328
Phone: (404) 256-5512
Email: Julie(at)softscribeinc.com

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