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hotel SystemsPro Signs Chain Agreement with Red Lion for hotel ServicePro Rollout

Red Lion Hotels Corporation Implements hotel ServicePro Preventive Maintenance and Guest Service Solution for More Efficient Property Operations at all Corporate Owned Properties

Atlanta, Georgia – August 13, 2013 – hotel SystemsPro, a leading provider of ASP-based, enterprise hotel sales software announced Red Lion Hotels Corporation (Red Lion) implemented the hotel ServicePro system at 27 properties. Rollout was completed in July 2013. The Red Lion Hotels and Red Lion Inn & Suites network is comprised of more than 50 hotels with over 9,000 rooms and nearly half a million square feet of meeting space. It is engaged in the franchising, ownership and operation of hotels located in ten states and one Canadian province. Click here for more information on hotel SystemsPro products.

hotel ServicePro is an economical cloud-based hotel maintenance solution that preserves property asset value and improves guest service by automating the communication, scheduling, tracking and reporting of tasks surrounding best practices, guest requests, safety requirements, preventive maintenance and equipment management.

hotel ServicePro is an economical cloud-based hotel maintenance solution that preserves property asset value and improves guest service by automating the communication, scheduling, tracking and reporting of tasks surrounding best practices, guest requests, safety requirements, preventive maintenance and equipment management.

hotel ServicePro keeps properties current on maintenance and safety inspection schedules

Red Lion’s property engineers and managers use hotel ServicePro to stay current on maintenance programs, warranty timetables, safety inspections, and preventive maintenance schedules. The system also enables property staff to respond quickly to guest requests and track resolutions.

Rich Gleave, vice president, facilities, procurement, design and construction for Red Lion, said, “We selected hotel ServicePro for its broad functionality, excellent online video training and solid customer support. It is also priced perfectly for a company the size of Red Lion. All 27 of our corporate owned properties installed hotel ServicePro for both preventive maintenance tracking and guest service requests. We have efficiently processed thousands of work orders and guest requests in the past six months because our teams are using the system very effectively.”

According to Gleave, the system tracks property guest requests for amenities like towels, pillows, and rollaways centrally in the cloud, so designated staff instantly receive requests on their handheld device. “hotel ServicePro has an escalation process that tracks how quickly we respond to requests so a manager can take action to ensure high service standards,” Gleave said. If hotel staff see a problem as they walk the property they can snap a photo with their smartphone and upload it for immediate response. “We could never take this kind of fast action before. With all service and guest requests in the cloud, managers can track where requests originate so they can eliminate problems, or prepare for them before they happen. hotel ServicePro is an ideal tool for guest service, property inspections, and preventive maintenance.”

About Red Lion Hotels Corporation:
Red Lion Hotels Corporation is a hospitality company primarily engaged in the franchising, ownership and operation of hotels located in ten states and one Canadian province. As of July 30, 2013, the company has 53 hotels system wide. The Red Lion Hotels and Red Lion Inn & Suites network is comprised of 51 hotels with 9,088 rooms and 471,687 square feet of meeting space. The Leo Hotel Collection is comprised of 2 hotels with 3,256 rooms and 241,000 square feet of meeting space. The Company also owns and operates an entertainment and event ticket distribution business. For more information, please visit the Company's website at www.redlion.com.

About hotel SystemsPro
hotel SystemsPro is a technology innovator operated by hospitality professionals that helps clients increase sales, reduce operating costs and efficiently manage assets. The company’s suite of high performance, web-based, true enterprise property solutions include extensive reporting capabilities to empower hotel teams to generate revenue via tools that cost-effectively provide a higher quality guest experience. hotel SystemsPro solutions scale across all properties and any flag. They evolve to assist hotel professionals in meeting their markets’ ever-changing needs. Whatever the size of the property or its challenges, hotel SystemsPro solutions do the heavy lifting for hotel operators to streamline operations and boost staff productivity and profitability.

Products include:
hotel SalesPro - A multi-property, mobile-ready web-based sales and catering system that provides scalable functionality and a wide variety of reporting options that increase sales efficiency for hotel chains and independent properties.

hotel ServicePro - An economical hotel maintenance solution that preserves property asset value and improves guest service. It automates the communication, scheduling, tracking and reporting of tasks that surround best practices, guest requests, safety requirements, preventive maintenance and equipment management.

hotel WebSpace - An online marketing solution that enables properties to increase their web presence and convert browsers to buyers on search engines like Google, Yahoo and Bing.

For more information, please visit www.hotelsystemspro.com.

Contact:

hotel SystemsPro
Edie Chandler Lowe
Senior Vice President
280 Interstate North Circle, Suite 600
Atlanta, GA 30339
Phone: 770-303-9911 or Toll free: 877-263-3645
Email: edie.lowe@hotelsystemspro.com
www.hotelsystemspro.com

Red Lion
Pam Scott
Red Lion Hotels Corporation
201 W North River Dr
Spokane, WA 99201
Phone: 509-777-6393
Email: Pam.Scott@redlion.com
www.RedLion.com

Media Contact:
Julie Keyser-Squires, APR
Softscribe Inc.
180 River Springs Drive NW
Atlanta, GA 30328
Phone: 404-256-5512
Email: Julie(at)softscribeinc.com
www.softscribeinc.com

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