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Gateway Hospitality Group Installs hotel ServicePro in 18 Hotels, Automates Maintenance, Guest Service

Multi-Flag Operator Extends Trusted Vendor Relationship with hotel SystemsPro; Centralizes Maintenance, Guest Requests on Mobile hotel ServicePro Cloud System for Hilton, Hyatt, Choice Brands

Atlanta, GA – October 2013 - hotel SystemsPro – a leading provider of ASP-based, enterprise hotel sales software, maintenance automation and guest service solutions – announced Gateway Hospitality Group will implement hotel ServicePro in its 18 properties. hotel ServicePro is an economical maintenance solution that preserves asset value and improves guest service. It automates communication, scheduling, and tracking of tasks that include maintenance and safety inspections. Click here for more information on hotel SystemsPro products.

Gateway Hospitality Group, headquartered in Twinsburg, Ohio, is an independent master developer and ongoing operator of complete hospitality packages. Gateway’s properties include Hilton, Hyatt and Choice brands.

Hilton Garden Inn Newburgh Stewart AirportGateway expands relationship with hotel SystemsPro
By implementing hotel ServicePro, Gateway expanded its relationship with trusted hospitality technology provider hotel SystemsPro. Gateway implemented the hotel SalesPro ASP-based central sales and catering system from hotel SystemsPro in 2001. hotel SalesPro is a multi-property, mobile-ready web-based sales and catering system that increases sales efficiency for Gateway’s properties. The system automates account tracking and lead processing for multiple properties and brands. hotel SystemsPro hosts Gateway Hospitality Group’s hotel SalesPro and hotel ServicePro systems for all its properties.

Ron Hutcheson, chief financial officer of Gateway Hospitality Group, said, “hotel SystemsPro is an excellent technology partner. We have used hotel SalesPro at our properties since 2001 and recently installed hotel ServicePro at all 18 Gateway hotels. hotel ServicePro will automate our guest service response and service recovery and will enable us to implement an enterprise-wide preventive maintenance plan to streamline our maintenance process and increase efficiency.”

“hotel SystemsPro worked closely with Gateway’s sales teams for several years to implement and support their multi-property hotel SalesPro system,” said Edie Chandler Lowe, senior vice president of hotel SystemsPro. “The installation of hotel ServicePro will enable Gateway’s team to centralize maintenance duties like warranty updates, safety inspections, and property repairs. The system will also capture and track all guest requests and forward them to appropriate staff and verify resolution.”

About Gateway Hospitality Group
Gateway Hospitality Group is a full service management company authorized by Hilton, Hyatt and Marriott Hotels for both focused-service and full service hotels. As mixed use developers, Gateway Hospitality Group provides project development, technical service, interior design, construction management, procurement and pre-opening services. Gateway Hospitality Group is an independent
master developer and ongoing operator of complete hospitality packages. Gateway Hospitality Group corporate headquarters is located at 8921 Canyon Falls Boulevard, suite 140, in Twinsburg, Ohio.
Visit www.ghghotels.net

About hotel SystemsPro
hotel SystemsPro is an award-winning technology innovator founded in 1996. The company makes its clients’ staff and their assets more productive. Over 90% of its employees have hotel operational backgrounds. The company’s solutions and services help hotel operators and multi-property hotel groups efficiently manage assets, increase sales, and reduce operating costs. hotel SystemsPro’s tailored solutions scale across all property types and any flag. Its staff provides professional, personalized online training at no additional cost. A single, global sign-on to hotel SystemsPro’s product suite lets managers seamlessly toggle between mulitple property systems and reports, to validate staff activity 100% of the time - 24/7, anywhere, anytime - in less than 60 seconds. hotel SystemsPro can disable a user’s ability to access data in less than 1 minute.

Products include:
hotel SalesPro, a web-based multi-property enterprise sales and catering system. Its scalable functionality increases sales efficiency for hotel chains and independent properties.

hotel ServicePro, an economical hotel maintenance solution that preserves property asset value and improves guest service. It automates the communication, scheduling, tracking and reporting of tasks that surround guest requests, best practices, safety requirements, and preventive and equipment management.

hotel WebSpace, an online marketing solution that enables properties to tailor their web presence and attract more business. It converts browsers to buyers on search engines like Google, Yahoo and Bing.

hotel ProposalPro: this two-tiered, web-based response to RFPs generates a quick proposal, or can propagate the RFP to 1 or 100 properties for multiple responses.

For more information, please visit www.hotelsystemspro.com.

hotel SystemsPro
Edie Chandler Lowe
Senior Vice President
280 Interstate North Circle, Suite 600
Atlanta, GA 30339
Phone: 770-303-9911 or Toll free: 877-263-3645
Email: edie.lowe@hotelsystemspro.com

Media Contact:
Julie Keyser-Squires, APR
Softscribe Inc.
180 River Springs Drive NW
Atlanta, GA 30328
Phone: 404-256-5512
Email: Julie(at)softscribeinc.com